I have managed to reproduce the problem with a minimal SVG, which is attached as broken.svg. Any attempt to push this as a design to engrave results in this error, regardless of how the engrave material settings are configured.
I’ve googled the code and drawn a blank. Any suggestions on how to move forward?
@lasertechs - Is this the sort of thing we can raise the Trotec support?
I sometimes get this error with svgs I create using software that trotec doesn’t seem to like. My hack solution is to open the undesirable file in illustrator on that machine then resaving it. It always seems to sort it out - cleans it up somehow.
Designs made in Affinity Designer, Inkscape or Illustrator will work - any software that produces SVG/Vector files should work fine. If you’re having issues, it might be a setting in your software.
Hi All - Thanks for the input. Having spent a good 10-15 minutes pulling my hair out over the seemingly unknown error code it was amusing to find out it was the serial number of the machine!
I have had a couple of hours to play around and get to the bottom of my problem. To cut a long and arduous story short… the laser was not happy [1] with the placement of the design. By default Ruby had placed it in the top-left hand corner on the “Prepare” screen. Pushing that to the laser failed. If I simply moved the design away from the very edge it was happy to execute the job.
So if others come across this post in the future with the “Error while processing job data. Job aborted” message, make sure you try moving the design away from the very edge of the workspace.
