Simon just tried to get in but his fobbed didn’t work.
He said his first payment went in mid to late September.
Think there’s something atom with his fob. I’ve given him a new one. And just placed it on the reader.
Chucked the old one in the bin
Fob’s working fine (it showed up in space log) , some other issue.
Mine worked.
His didn’t.
Still needs swapping over to the new one.
Okay, but there was nothing wrong with it, it’s just the the system isn’t showing a payment.
If a fob is swiped and nothing shows in space log then it needs replacing.
What happened to the original fob?
I’ve put the new fob on the system, but @systems needs to check why his payment hasn’t registered on the system, so it won’t work yet
The same reason as before, because his first payment fell between the cracks last month when we switched over from the old to new membership system, and as such it didn’t capture the payment.
Should we just grab all the payments from that day and sort them out manually?
It’s a very complicated set of circumstances that caused this, and more folks were affected that we thought…
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This only affects new or returning members that were not active on the old membership system, i.e. they hadn’t paid in at least 36 days/ever.
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They setup a direct debit that resulted in an API call hitting the old membership system rather than the new one, i.e. the payment process was started on the 15th September.
Because it’s not about when you did this but when GoCardless told us, it’s very complicated to fix, and will have entirely resolved itself by the 15th October at the latest.
Basically it’s not worth the time for what has only been 2-3 members.
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is it possible to identify who those people were and elevate them temporarily in the new system?
Okay, so fix it on a case by case basis?
EDIT: or just ask members to wait a few days?
Possible, yes.
Me writing the code, no.
Yes, on a case by case basis as it comes up is what we’ve been doing 3 people now maybe?
If we find people having issues we can fix it by taking their next charge date + 6 days and setting the Member permission manually with that expiry date.
If we haven’t already fixed it for everyone effected it will vanish when we pass the blackout window… It would have been about 7 days before the 15th September.
Thanks for looking into this for me. For my part I have no problem waiting for my next payment to go through before I can open up the door myself, as long as others are willing to open the day for me.
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