Hi.
Ruby doesn’t seem to save new material… wondering if its some kind of permissions issue or am i doing it backwards… because there are plenty of customised materials in the database made by people…
Could someone give me a direction?
Thank you.
I’ve got the same problem, so I’ll ping @lasertechs one more time.
I can create a new material based on an existing one, but I’m unable to add any “Effects” to it.
I click on the button to add an effect, I can name the effect and choose if it’s Engrave or Cut, but I cannot save it. The button to save the effect stays disabled.
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@Brendon_Hatcher was looking into this issue
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I’m testing now on my copy of Ruby.
Will report back asap.
The access control system either allows you to create a material or not.
To test:
Go to the 3-bar menu button to the left of the trotec logo
Choose Materials
Go to the 3-dot button to the hight of Materials list
Do you see Add new material?
Choose any existing material in the list
Is the Save as new button clickable?
If the answer is no, then a Ruby admin person will need to come to the Laser PC to edit your rights.
If the answer is yes, then you have edit rights.
However, I think there may still be a problem…
With an existing material selected, click Add effect to material.
This should pop up a list of available effects (e.g. Engrave detail).
If the popup doesn’t appear, let us know.
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Thanks for the quick response!
Someone’s using the laser now, but as soon as they’re done I’ll go and test it out.
Reviving this as another person mentioned they had the same problem I had:
We ARE able to save new copies of existing materials. What we CANNOT do is add effects to the materials.
The dialog box for new effect pops up, we can name the effect and pick Cut or Engrave, but the OK button remains grayed out no matter what we do.
Both @MattPritchard and I had this problem.
I also have the above problem.
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I found this video helpful, haven’t checked it out for our software yet but should mirror the features. Timestamped to where they demonstrate new material setup:
https://www.youtube.com/live/f516GsB53U4?si=q1Msc7VL8A2exVyH&t=3377
@Oday - I was interested in exactly the problem you describe of the greyed out ‘OK’ button, which is why my research led me to that demo video I’ve linked above. Hope it helps!
The steps in the video are the same ones I took. The interface does look similar up to the point where you’d add a new effect, however on our Ruby installation we get a much smaller menu popup that stays grayed out.
I suggest you try it next time you’re at the space, if only to check if you can reproduce the problem.
Oh dear, I had hoped that the flow in those screenshots was the answer. What’s wrong with our Ruby installation?! I can’t wrap my head around it!
My assumption is that it’s a user control rights thing, and we all by default aren’t allowed to do it, as per this from Brendon:
“a Ruby admin person will need to come to the Laser PC to edit your rights.”
Martyn told me that we all have the same permissions. I feel like it could be a misconfiguration in the software, a sort of bug stopping the entire “new effect” menu to display correctly.
For now I’m able to get around it by defining multiple materials but I’d like to build some more advanced materials at some point.
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WHYNOWORK
Yes exactly this
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I previously sent an inquiry to Trotec online to ask wtf the ‘power correction’ setting actually is / does, and got no response. Someone at SLMS must have a contact there, given what I’m seeing in Discourse posts. Can we not get a Trotec tech on the phone who can immediately answer all our questions?