Ruby is offline

#21

Sorry, I was referring to Hugo.

#22

If you can do a disk image and duplicate, then if @systems approve, it should be ok to start following Trotec instructions for restoring Ruby, wiping Mongo etc… Meanwhile Hugo can see if the Mongo data might be recovered.

#23

I will look at the issue on Monday - assume it is unavailable until then ( Ruby is offline ) - If there is a progress update, it will be posted on Discourse

Please do not poke around the database unless you know what you’re doing - as there are key settings that we do not want to lose . If you do anything - please check with Myself and @Brendon_Hatcher first.

#24

100% no one should modify anything on the running PC that might make things worse. It should be completely safe to take a copy and I can mess around with that copy of the data on my own machine with no risk to the laser PC

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#25

Dannz

I think Hugo and Martin and the best people to fix the issue. Hopefully, Hugo will discover and retrieve usable data that can be restored.

#26

It should also be safe to make a duplicate of the drive and to boot from the duplicate and try whatever Trotec instruct, leaving the original drive and data untouched. It will be safer to have a disk image of the drive anyway.

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