Hey,
I just checked my bank account and I’ve been charged twice for membership this month. Would it be possible to take a look at this?
Thanks!
Membership charged twice
Will take a look!
@C8lin @asander1 the same has happened to me - I had an email alerting me to my membership renewing but the payment has been taken twice.
Appreciate you looking into it.
Jake
Sorry about that! We are in the process of a server migration, and likely this is the cause, will investigate tonight…
Cheers,
Andy
Hi @C8lin, @jakechur and others,
Sorry about that, I have refunded as many of the duplicate charges as I could, there are still a handful that are pending, so I can’t refund until they finish processing.
I will check back tomorrow and see if there are more to process. Let me know if I missed any!
Thanks!
Andy
Hi Andy,
No worries, thanks for sorting!
J
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Actually - me too. Got charged twice on the 15th May.
Thanks
Tracy
@asander1 I’ve also been charged twice. You may have picked that up already and it’s being processed. Many thanks
Will fix, sorry about that! Thanks!
@TracyD, @dougalrees you should have a refund for the errant charge, let me know if you don’t see it!
Thanks, and sorry about that!
Hi @asander1 ive also been charged twice for this month so you know. Hope its not too faffy to refund.
Id
Thanks! Yes, came through on the 17th.
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Lemme check again! Sorry!
No worries - sorry about that - should come through soon!
I just tried to refund - seems like direct debits works slightly differently, let me know if it doesn’t come through in the next day or so…
Thanks!
Yep nice can see it coming in already, thanks Andy
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