Issues Resetting Ruby Password

Discussion
1

Has anyone had any issues receiving the password reset email from Trotec/Ruby?

I have forgotten my updated password for Ruby.

When logging in it gives an option to reset ‘super admin password’ but not a generic ‘forgotten password’.

Following through this link it prompts to add an email linked to the account which I have done, but I am not receiving the reset link.. Any ideas?

Cheers,

Matt

2

@Kyle

3

You can reset your password for the local database using the script on the desktop of the laser PC. That should be enough to get you into ruby.
Make sure to copy your temp password from the prompt and reset it to what you want.

4

@Kyle Found it! thanks for the help!

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