I’m not sure that setting them off against each other is really what I meant, the point wasn’t to say don’t use x over y, but that really SLMS lacks depth in it’s approach to platforms, it was believed that having one single point of information was better, but that has bigger issues than the few members who might struggle technically with using all these platforms.
I’d also argue that in the event that a member was more comfortable with one form of communication, having multiple options means that they can use the one most apporitate, and other members can help someone who struggles with the forum but is fine with real time chat for example.
Real Time Chat
The issue with real-time chat like SLMS’s old Slack and presumably the still in place telegram channel is that the messages scroll into the past. This isn’t just an issue because we were using free 10,000 message limit Slack, but also because they’re all the same, Discord, Mattermost, Signal, IRC… They all have the same problem, but they’re far superior for real time chat and socialising.
@expertUser Where is the x thing…
- Look what I’m doing right now on the do whats it machine.
- I’m going to clear out the fridge, who’s stuff is this?
It’s awful for documentation of conversations and impossible for documentation.
They’re great for documenting conversations as they’re threaded and can be split and merged, but they’re not great for documentation of policy or as a content management platform because the content is lost in the converstaion about the content.
- Members what do you think about us changing the logo to blue.
- What have members made this week?
They’re obviously not capable of conversations but they’re great for guides, information …
- How to setup your keyfob
- Who is responsible for the doo whats it.
- How do I get trained?
- Where are the risk assessments
- How do I become a senior cat weaver @role.
Obviously great for news non-time criticial news…
- Look at this amazing space donation.
- Look at this amazing thing we’ve made
Better for monthly/quarterly updates and grabbing attention on time sensitive issues…
- We’re doing a poll of members.
- Save the space vote against xyz on this planning application.
- Join us for this magic event next week.
When you extrapolate what I am saying here:
Mailchimp (SLMS already has this)
WordPress (SLMS already has this)
Discourse (SLMS already has this, just use it differently, change the name to Forum)
Discord (Kill Telegram and switch to Discord and sync it to the membership system to allow some public and private channels).
Wiki (I’ve previously suggested using Bookstack and built a prototype with Chris but it never progressed).
Document what all the platforms are for and how to use them on the wiki with links from each of these to this information when you join them and also consider trying to implement SSO.